Q: Do exit interviews really work?
A: The two key factors in making the exit interviews process work are:
1. The process must be justified in terms of the return on investment to the organization. Areas to consider when evaluating the program include turnover, absenteeism, complaints, customer service, or productivity.
2. Decisive action must be taken on recurrent or significant problems that are revealed in exit interviews. If no business reason exists for the process and nothing is done with the information gathered, the program loses credibility and is a waste of time for all involved. See the MSEC FYI Exit Interview Program and Exit Interview sample form for more information.